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WhatsApp on your hotel number, linked to bookings

Many guests would rather message on WhatsApp than write an email. Ospitessa sends the confirmation, arrival instructions, door code and payment link on WhatsApp.

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WhatsApp on your hotel number, linked to bookings

Messages at the right moment

The day before arrival, the instructions and address go out. On arrival day, the access code. After departure, a thank-you and a request for a review.

The official account, not a staff phone

We use the official WhatsApp Business Platform, approved by Meta, on your hotel's number. Several colleagues can answer from the same account, inside Ospitessa.

Questions about WhatsApp for hotels

Can I use the number I already have?

In most cases, yes. During setup we check whether your number can be moved to the official WhatsApp Business Platform.

Related features

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Guests & communicationUnified inboxMessages from Booking.com, Airbnb, WhatsApp, your website chat and email in one inbox, with replies drafted by AI.See the feature

Guests & communicationOnline check-in and guest appGuests check in online, see their room charges, send requests to reception and leave a review, all from one link, in their own language.See the feature

Guests & communicationSmart locksTTLock codes created with each booking, key boxes for physical keys and QR keys.See the feature

All Ospitessa features

See Ospitessa on your own rooms.

In a 30-minute demo we show you the calendar, the channel manager and the AI receptionist set up for your property.

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