Home / AI receptionist

No missed call.
Not even at 2 a.m.

The AI receptionist answers the phone, website chat, WhatsApp and messages on Booking.com and Airbnb, in the guest’s language. It sees free rooms and rates in Ospitessa, quotes the right price and makes the booking.

Book a demo See the plans

Day and night, weekends included
Phone, chat, WhatsApp, Booking.com, Airbnb
The booking goes straight into the calendar
We set it up for you

01
Phone rings02:14, a guest from Germany
02
AI receptionist answersin German, with your hotel’s greeting
03
Checks the calendarfree rooms and today’s rate
04
Makes the bookingonce the guest confirms
05
Sends the confirmationon WhatsApp, with a payment link

02:145G ▮▮▮

Incoming call+49 30 · Berlin, Germany00:00

Checking the calendar · Friday – Sunday

AI receptionist answers›

✓

WhatsApp · Hotel Ospitessa BarcelonaBooking #2611 is confirmed: Double with balcony, 14–16 Nov, 280 EUR. Payment link ↗

New booking · #2611Weber, 2 adultsDouble with balcony · 2 nightsFriday – Sunday · 280 EURBooking.com and Expedia updated

One AI receptionist for every channel.

Guests call, write on WhatsApp, use your website chat or message you on Booking.com, Airbnb and Expedia. Ospitessa answers all of them, makes the booking and keeps your rooms in sync.

Guests call or write

Phone
Website chat
WhatsApp
Instagram and Messenger
Booking.com · Airbnb · Expedia
Email

Ospitessa AI24/7 · 45+ languages

What happens next

The booking lands in your calendar
The room closes on every channel
Your team gets a clear note for the rest

Everything a good receptionist does, at any hour

Answers the phone

A natural voice that greets by time of day, listens and asks one question at a time. No “press 1 for…”.

Answers on Booking.com, Airbnb, chat, WhatsApp and email

The same receptionist replies to platform messages, your website chat, your WhatsApp and emails, with the same information.

Quotes real prices

It reads availability and rates from the Ospitessa calendar. It doesn’t invent discounts or promise rooms that are taken.

Makes the booking

It confirms the details with the guest, creates the booking in the calendar and sends the payment link.

Speaks the guest’s language

English, Spanish, Catalan, Italian, German, French, Portuguese, Greek, Croatian, Polish and more, without switching language by mistake.

Tells you when it matters

Complaints, large groups or special requests reach you with a summary of the conversation.

It also answers on Booking.com and Airbnb

Guest messages from Booking.com and Airbnb come into Ospitessa. The AI receptionist answers in the guest’s language, from your house rules and rates, usually in under a minute. The reply goes back on the same platform.

Fast replies, better scores
platforms favour properties that answer quickly
The same information everywhere
check-in time, parking or pets, the same as on the phone and your website
You decide
it replies on its own or only drafts, and you approve

Booking 4127 · Smith, 2 adults

Hi! We land at 9 am. Is an early check-in possible? And do you have parking?

Good morning, Mr Smith. Check-in starts at 15:00, but you can leave your luggage with us from 9:00. If your room is ready earlier, we’ll send you a message. Parking is available in our garage for 18 EUR per night. Would you like me to reserve a space?

Yes please, one space.

Done. A parking space is reserved for both nights and added to your booking.

Reply sent on Booking.com in 48 seconds · parking added to the booking

Teach it once, it answers right every time

Fill in one page with what guests need to know. The receptionist answers only from that information and from your calendar.

Room 201

“What time is check-in, and can I drop my bags earlier?”

The AI receptionist

It answers with your times and your luggage rule.

Room 202

“Do you have parking? Do you accept pets?”

The AI receptionist

It says exactly what you wrote: spaces, price, conditions.

Room 203

“What is the Wi-Fi password?”

The AI receptionist

It reads it slowly and clearly to staying guests, not to anyone who calls.

Room 204

“I’d like to speak to someone at reception.”

The AI receptionist

It takes the name and number and sends you a message with a summary.

Everything visible

Every conversation stays in Ospitessa

You see the transcript, the summary and, for calls, the recording. Bookings made by the receptionist are marked in the calendar, so you know what it brings in.