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All guest messages in one inbox

Messages from Booking.com, Airbnb, Expedia and WhatsApp arrive in one inbox, with the unread count in the top bar. You approve, edit or let AI-drafted replies go out on their own.

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All guest messages in one inbox — Real screenshot of the app, demo account with simulated data · the app also has a dark theme

The reply is already written

For everyday questions (check-in time, parking, breakfast), the AI drafts a reply from your hotel information. You send it as it is or edit it first.

Or it answers on its own

The AI receptionist can answer simple questions directly, including on Booking.com and Airbnb, in the guest's language. You only handle the ones that need a decision.

Email in the same inbox

The Email channel brings questions sent to your hotel address into the inbox too. With AI at the front desk switched on, each one gets a draft with real prices, and booking requests appear with Approve and Decline buttons.

Questions about unified inbox

Can the AI send something wrong?

It answers only from the information you have entered. You can require every reply to be approved before it is sent.

Related features

Guests & communicationAI at the front deskAI drafts guest replies with real prices from your booking engine.See the feature

Guests & communicationWhatsApp for hotelsOfficial WhatsApp on your hotel number: confirmations, arrival instructions, payment links and automatic replies, all linked to the booking.See the feature

Guests & communicationReviewsAsk “How is everything?” while guests are still in-house, get an urgent task on low scores, invite everyone to review, draft replies with AI and see trends.See the feature

Guests & communicationOnline check-in and guest appGuests check in online, see their room charges, send requests to reception and leave a review, all from one link, in their own language.See the feature

All Ospitessa features

See Ospitessa on your own rooms.

In a 30-minute demo we show you the calendar, the channel manager and the AI receptionist set up for your property.

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