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Messages go out on their own, at the right time

The confirmation, pre-arrival instructions, arrival-day message and post-stay thank-you go out automatically, in the guest's language, by email and, if you connect it, on WhatsApp.

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Messages go out on their own, at the right time — Real screenshot of the app, demo account with simulated data · the app also has a dark theme

Each message at its own time

You choose which messages to switch on and when: two days before arrival, the morning of arrival, after departure. You write the texts once and they use the booking details.

And when things change

Booking changed, booking cancelled, online payment received, invoice or pro forma issued: the guest is told at once, without the front desk writing by hand.

WhatsApp on your hotel number

Connect your WhatsApp Business number through Meta's official API, and automated messages also go out on WhatsApp, using approved templates.

Templates with formatting

You format each email directly: font, size, colours, alignment, lists, links and images. The formatting is sent as simple styling, so it looks the same in Gmail and Outlook.

New messages stay off until you switch them on

“How is everything?” during the stay and pre-arrival upsell offers are in the same list. Like every new message, they stay off until you choose Yes.

Questions about automated guest messages

Do you send SMS as well?

No, we do not have an SMS provider. Messages go out by email and on your hotel's WhatsApp.

Related features

Online salesPre-arrival upsellingGuests see upgrades, early check-in, late check-out, breakfast, parking and extras on their phone.See the feature

Guests & communicationReviewsAsk “How is everything?” while guests are still in-house, get an urgent task on low scores, invite everyone to review, draft replies with AI and see trends.See the feature

Guests & communicationOnline check-in and guest appGuests check in online, see their room charges, send requests to reception and leave a review, all from one link, in their own language.See the feature

Guests & communicationWhatsApp for hotelsOfficial WhatsApp on your hotel number: confirmations, arrival instructions, payment links and automatic replies, all linked to the booking.See the feature

All Ospitessa features

See Ospitessa on your own rooms.

In a 30-minute demo we show you the calendar, the channel manager and the AI receptionist set up for your property.

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