ospitessa
Español
Italiano
Deutsch
Français
Português
Ελληνικά
Hrvatski
Polski
Nederlands
Čeština
Slovenčina
Magyar
Slovenščina
Shqip
Български
Türkçe
Română ↗ Ospitara
Austria
Switzerland
Belgium
Ireland
Malta
Cyprus
Montenegro
Mexico
Costa Rica
Dominican Republic
Panama
Colombia
Peru
Ecuador
Argentina
UruguayHome / Features
Ospitessa features
Front desk, channel sales, direct bookings, invoicing, housekeeping, restaurant and spa. All in one app, on the same data. Pick a feature to see how it works.
Front desk & bookings
Hotel PMSCloud property management system with a room calendar, check-in, invoices, housekeeping and reports.See the featureBooking calendarAll your rooms on one screen, for 1, 7, 15 or 30 days.See the feature
Rates and availabilityRate plans with derived rates, daily prices and restrictions, a cap on rooms sold online, single-use rates and occupancy-based pricing rules.See the feature
Night auditClose the day at the front desk: unconfirmed arrivals, open departures and unpaid balances checked before the date changes, plus the daily report.See the feature
Groups, offers and contractsGroups with one invoice, offers the client accepts by link, contracts with negotiated rates, agency allotments with automatic release, and discounts.See the feature
Guests and companiesYour hotel's guest and company database: stay history, preferences, documents and billing details looked up by VAT number through VIES.See the feature
Self check-in kioskA tablet at reception where guests check themselves in: they find their booking, fill in the registration card, pay and get their door code.See the feature
ID and passport scanningPhotograph a passport, EU ID card or driving licence and the registration card fills itself in.See the featureOnline sales
Channel managerAvailability and prices sent automatically to Booking.com, Airbnb, Expedia, Agoda and 70+ partners.See the feature
Booking engineDirect bookings on your hotel website, with prices from your calendar, card payment and instant confirmation.See the feature
Hotel websiteA website for your property with room pages, gallery, amenities, map and booking bar, built for Google and ready in a few days.See the feature
Packages, vouchers and gift cardsStay packages with services included, fixed-night packages, website vouchers and gift cards with a balance, sold at reception or used on the folio.See the feature
Pre-arrival upsellingGuests see upgrades, early check-in, late check-out, breakfast, parking and extras on their phone.See the featureGuests & communication
AI receptionistAnswers the phone, chat, WhatsApp, Booking.com and Airbnb, with real prices from your calendar.See the feature
Unified inboxMessages from Booking.com, Airbnb, WhatsApp, your website chat and email in one inbox, with replies drafted by AI.See the feature
WhatsApp for hotelsOfficial WhatsApp on your hotel number: confirmations, arrival instructions, payment links and automatic replies, all linked to the booking.See the feature
ReviewsAsk “How is everything?” while guests are still in-house, get an urgent task on low scores, invite everyone to review, draft replies with AI and see trends.See the feature
Online check-in and guest appGuests check in online, see their room charges, send requests to reception and leave a review, all from one link, in their own language.See the feature
Smart locksTTLock codes created with each booking, key boxes for physical keys and QR keys.See the feature
Automated guest messagesConfirmation, pre-arrival with online check-in, arrival day, post-stay thank-you, payment received, changes and cancellations, by email and WhatsApp.See the featureContactless stayFrom booking to departure, guests handle their own stay: online or kiosk check-in, door code, requests and room service on their phone, express check-out.See the feature
AI at the front deskAI drafts guest replies with real prices from your booking engine.See the featureInvoicing & payments
Online paymentsSend a payment link for the deposit or balance, take card payments in the booking engine and QR menu via Stripe, with the money going to your own account.See the feature
Invoicing and paymentsInvoices, pro formas, deposit invoices and credit notes from the booking, company accounts, payments, cash book, city tax lists and fiscal printers.See the feature
E-invoicing and accounting exportStructured XML invoices, automatic sync with SmartBill and FGO, Excel and CSV exports with account codes, PDF archive and supplier e-invoices into stock.See the featureOperations
HousekeepingHousekeepers see their rooms on the phone in working order, with a timer, minibar to the bill and issues sent with a photo.See the feature
Tasks and maintenanceEach task goes to the right department with a priority and a deadline.See the feature
Breakfast, parking and extrasHow many breakfasts to serve tomorrow, which parking space each guest has, and extras sold on the booking: transfers, packages, spa.See the feature
Events and meeting roomsMeeting rooms by the hour: options and confirmations, layouts and capacity, coffee breaks and catering, an event sheet for the kitchen, pro forma and invoice.See the featureRestaurant, bar & spa
Restaurant and bar POSTables by room, orders sent to kitchen and bar, waiter PIN codes, split payment, charge to room, tips, end-of-day closing and each waiter's own summary.See the feature
Kitchen displayOrders reach the kitchen screen in the order they were placed, with the waiting time in plain view.See the feature
QR code menuA menu on the guest's phone with photos, allergens and translations, opened from the QR code on the table.See the feature
Room serviceGuests order on their phone, with a photo for each dish.See the feature
Table reservationsTable bookings from your website and the guest page, with capacity per time slot, a waiting list and a link for the customer to change or cancel.See the feature
Inventory and stockStock per outlet, goods received notes from supplier XML invoices, transfers, internal use, stock counts, stock balance, a daily stock report and SAF-T export.See the featureDelivery and online ordersAn ordering page for your restaurant, with online payment or cash on delivery, a delivery monitor by status and a report per delivery partner.See the feature
Experiences, spa and facilitiesTreatments and packages, therapists with schedules, treatment rooms, an hourly agenda, bookings from the guest's phone, charges to the room and reminders.See the featureRecipes and food costA recipe for each dish with automatic stock deduction, raw ingredients, cost per portion, margin in the sales report, allergens and recipe export.See the feature
Restaurant reportsSales per item with margin, takings by outlet and VAT rate, discounts, returns and voided bills, breakfast, open tables, tips, deliveries and day closings.See the feature
Promotions and set menusPercentage or fixed-price promotions scheduled by day and hour, for the dining room, rooms or delivery, plus set menus such as the menu of the day.See the feature
Minimum stock and supplier ordersAlerts at minimum stock, suggested orders based on usage and on bookings with meals, purchase orders to suppliers and goods received straight into stock.See the featureReports
Reports and statisticsHotel 360 with a daily briefing and alerts, rate reports, availability, comparison with last year, revenue postings, top rooms, user log and AI statistics.See the featureIntegrationsOspitessa connects with Booking.com, Airbnb, Expedia, Google Hotels, Stripe, TTLock, the WhatsApp Business API and iCal calendars.See the feature
Forecast and budgetA 90-day forecast with pickup and same-time-last-year comparison, a monthly budget, budget vs actual, and a weekly report for the owner.See the featureTeam, security & app
In-app AI assistantAn AI assistant in the top bar that explains any page, answers "how do I..." and highlights the right button on screen.See the feature
Roles, permissions and securityYour own job roles with ticked permissions, GDPR access levels, two-factor sign-in, access only from the hotel's IP and automatic sign-out when idle.See the feature
Mobile app, menus and themesOspitessa installs on your phone as an app, straight from the browser.See the featureAPI and data importAPI keys for availability, bookings, cancellations and POS sales, with permissions and a call log.See the featureLight by day, dark at night
Ospitessa has two themes. The light theme is clear in daylight at the front desk. The dark theme is easier on the eyes on the night shift. Each user picks their own with one click, and the app remembers it.
- Same app, same data
only the colours change, everything stays where it is - Everyone has their own theme
day reception on light, the night shift on dark - On computer, tablet and phone
the sun button in the top bar switches the theme
See Ospitessa on your own rooms.
In a 30-minute demo we show you the calendar, the channel manager and the AI receptionist set up for your property.