Home / Why Ospitessa

A complete PMS, plus everything after the booking.

Front desk, channel manager and invoicing have to work perfectly, and they do. Ospitessa adds what is usually missing: an AI receptionist that answers guests, messages that go out on their own, an assistant for your team and the restaurant in the same account.

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Classic PMS and Ospitessa, line by line

The comparison is with a typical PMS, not a specific product. The first line is what every serious system does well.

Classic PMS

Ospitessa

Calendar, rates, channel manager, invoicing

Classic PMS✓

Ospitessa✓

The phone at 2 a.m.

Classic PMSunanswered or sent to voicemail

Ospitessathe AI receptionist answers with the price from your calendar and makes the booking

Messages on Booking.com, Airbnb, WhatsApp and email

Classic PMSread on each platform separately

Ospitessaone inbox; AI drafts the reply with the real price, your team sends it

The guest journey after booking

Classic PMSone confirmation email

Ospitessaautomated messages, online check-in, door code, requests and express check-out on the phone

The hotel restaurant

Classic PMSanother program, linked through an interface

Ospitessain the same account: POS, kitchen display, stock, supplier orders, bill charged to the room

Selling after the booking

Classic PMSat reception, if somebody remembers

Ospitessaupgrades, early check-in, breakfast and parking offered on the guest’s phone, approved by your team

ID documents at check-in

Classic PMScopied by hand onto a form

Ospitessaphotographed with a phone, MRZ checked, registration card filled in

An unhappy guest

Classic PMSyou find out from the review after departure

Ospitessayou find out while the guest is still there, and reception gets an urgent task

Budget and forecast

Classic PMSin a separate spreadsheet

Ospitessacalculated from bookings, with an owner’s report on Monday morning

A new receptionist

Classic PMSa PDF manual and a call to support

Ospitessathe in-app AI assistant shows them the button on screen

Guest languages

Classic PMSthe languages your staff happen to speak

OspitessaAI replies in 45+ languages, Guest App in the guest’s language

Look and feel

Classic PMSone menu, one theme

Ospitessamenu on top or on the left, light or dark theme, installable phone app

Five things you notice in the first week

The AI receptionist takes the phone and the messages

Calls, website chat, WhatsApp, emails and messages on Booking.com and Airbnb get an answer at any hour, in the guest’s language. The receptionist reads availability and rates from Ospitessa, so the price it gives is the real price.

Phone 24/7, in more than 45 languages
The booking goes straight into the calendar
It calls you in only when a person is needed
Statistics by channel, day and hour

Listen to a call

Hotel reception at night, with the phone answered by the AI receptionist

Guests have everything on their phone

From confirmation to review, guests get messages on time, check in online, receive the door code, ask for towels, order dinner to the room and leave with express check-out.

Automated messages by email and WhatsApp
Guest App in the guest’s language, nothing to install
TTLock door code valid only for the stay
Room service and requests with tracking

Guest App

Your team learns the app from the app

The AI assistant in the top bar explains any page and highlights the button to press. A new receptionist no longer waits for a colleague or searches through manuals.

“How do I issue a credit note?”, step by step
“Show me” highlights the button
Custom roles and permissions for each person
Menu on top or on the left, with descriptions

The AI assistant

Hotel and restaurant in one account

The restaurant is no longer a separate program that needs an interface. POS, kitchen, stock, recipes, QR menu and delivery use the same bookings and the same people.

Bill charged to the guest’s room
Breakfast from the meal plan, reported by day
Goods received notes from supplier e-invoices
Separate company for the restaurant

The restaurant in Ospitessa

Ospitessa screenshot: the kitchen display — Real screenshot of the app, demo account with simulated data · the app also has a dark theme

Ready for the rules of your country

Registration data is collected before arrival, ID documents are scanned at the desk, tourist tax goes on the booking and invoices come out as structured XML. Direct links to national police and tax systems are being added country by country.

Online check-in and ID scanning (MRZ)
Registration cards and guest lists ready to print
Tourist / city tax lines on bookings
SmartBill, Oblio, FGO and accountant exports
Payments through Stripe

See your country

Ospitessa screenshot: the accountant export — Real screenshot of the app, demo account with simulated data · the app also has a dark theme

And everything a good PMS must have

The front desk side is complete. Details are on the features page.

Calendar for one day, 7, 15 or 30 days
Bookings, groups, offers and contracts
Today’s overview and night audit
Rate plans with derived plans and restrictions
Channel manager with 70+ partners
Booking engine and hotel website
Invoices, pro formas, deposits, credit notes, balances
Cash book, daily summaries, city tax
Housekeeping, tasks, parking, meal plan
ID scanning, registration cards, guest lists
Hotel 360, forecast, budget and 20+ reports

Questions

Can you move the data from the system I use now?

Yes. We move your rooms, rates, future bookings and guests before you start working in Ospitessa.

Can I see the app before talking to anyone?

Yes. On the login page click “Try the demo (no account)” and walk into the demo hotel in read-only mode.

Can I start without the channel manager?

Yes. Calendar, rates, front desk, invoicing and the booking engine work without it. When you connect it, the room types, plans and rates you already have are pushed to your channels.

Do I have to use the AI features?

No. Front desk, channel manager and invoicing work without AI. The AI receptionist, AI at the front desk and guest messages are off until you switch them on.

See Ospitessa on your own rooms.

In a 30-minute demo we show you the calendar, the channel manager and the AI receptionist set up for your property.

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