Home / Features / Hotel PMS

Cloud PMS, made for the way you work.

Calendar, bookings, invoicing, housekeeping and reports in one app, linked to the channel manager, the Guest App and the AI receptionist. It runs on computer, tablet and phone, nothing to install.

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A front desk with shifts, a restaurant and groups. Calendar, invoicing and reports work on the same bookings, and the AI receptionist takes the night calls.

Several buildings, pool, spa and restaurant. Extras are charged to the room from any outlet, and housekeeping is split by building and floor.

The owner does everything. A simple calendar on the phone, Booking.com and Airbnb in sync and the AI receptionist answering while you are in the kitchen.

No reception. Door codes generated automatically, online check-in and cleaning coordinated between arrivals.

Automation

Bookings arrive in the calendar on their own

Bookings from your website, Booking.com, Airbnb, Expedia and agencies are saved to the calendar automatically. Availability updates on every channel within seconds.

Online bookings saved automatically
Groups, allotments and agency contracts
Manual bookings from any device
Real-time availability, no overbookings

Real screen recording of the app, demo account with simulated data · the app also has a dark theme

Guest communication

The guest gets everything on the phone

The confirmation goes out by email or WhatsApp. On arrival day the guest gets the Guest App: online check-in, door code, requests, room service, payment and express check-out.

Automatic confirmation by email or WhatsApp
Guest App in the guest’s language, nothing to install
Door code valid only for the stay
Review requested after departure

WhatsApp and messages

Every conversation in one place

The official WhatsApp Business API from Meta, on your hotel’s number. Messages from WhatsApp, Booking.com and Airbnb appear in the same inbox and on each booking, and the AI receptionist can answer them.

Official WhatsApp Cloud API
Booking.com and Airbnb messages on the booking
Replies drafted or sent by AI
Each property sees only its own guests

Receptionist with a phone, WhatsApp conversation

Invoicing and payments

From deposit to final invoice, no separate program

Pro formas, payment links and invoices issued from the booking, in EUR or another currency. Company details are filled in from the VAT number, and your accountant gets an export ready to import.

Deposit, payment link and invoice from the booking
Split payment, several currencies, company accounts
Company details from the EU VIES register
Structured XML invoices
SmartBill, Oblio and FGO; Excel, PDF and SAF-T exports
Supplier e-invoices received
Cash book, daily summaries, city tax
Fiscal printers through a local bridge
Coming soonNational e-invoicing networks (SDI, KSeF, Verifactu, myDATA…), country by country

Ospitessa screenshot: the list of issued invoices — Real screenshot of the app, demo account with simulated data · the app also has a dark theme

Restaurant

The restaurant, in the same account

The restaurant area has its own bar: tables and bills, kitchen display, stock with goods received notes, recipes, QR menu, delivery and reports. The bill goes to the guest’s room in one click.

POS with waiter PIN codes and split payment
Kitchen display and Live Monitor
Stock, recipes and food cost
QR menu with photos, room service, delivery

Ospitessa screenshot: restaurant tables — Real screenshot of the app, demo account with simulated data · the app also has a dark theme

Control

Real-time reports, on any device

See how the property is doing without calling reception: occupancy, payments, rooms sold and returning guests, compared with last year.

Comparison with last year
Payments by method
Top rooms and top guests
Availability, meals, housekeeping, groups
90-day forecast, budget and budget vs actual

Ospitessa screenshot: the Hotel 360 report — Real screenshot of the app, demo account with simulated data · the app also has a dark theme

And everything else that comes with it

Each card leads to the feature page.

HousekeepingClean, dirty or inspected rooms, guest requests straight to housekeeping.Room accessTTLock smart locks with a code for each guest, plus shared doors.ParkingParking spaces assigned to the booking, only for the stay.Accountant exportSmartBill, Oblio and FGO, Excel with account codes and SAF-T where used.E-invoicingXML invoices and supplier e-invoices; national networks country by country.Online paymentsPayment links and payment at booking through Stripe, money straight to the hotel.Packages and gift cardsStay packages with services included, vouchers and gift cards with a balance.Roles and securityCustom roles, fine permissions, two-step login, access from the hotel’s IP.AI assistant for the teamExplains any page and highlights the button to press.Reviews in one placeReviews from the platforms in one place, with replies drafted by AI.UpsellingUpgrades, early check-in, breakfast and parking offered in the Guest App, approved by reception.ID scanningA passport or ID card photographed with a phone fills in the registration card.Messages in one placeBooking.com, Airbnb and WhatsApp messages on each booking.Multi-propertyHotels, villas and apartments in one account, synced to channels.Night auditClosing the day with arrivals, departures, payments and a report, checked automatically.Restaurant POSRestaurant orders charged straight to the guest’s room.Dynamic ratesPrices adjusted automatically by occupancy.Groups and agenciesAllotments, contracts and offers accepted by the client online.Table bookingsTables booked from the website or the Guest App, with staying guests marked.Spa and wellnessSpa appointments with the bill charged to the room.AI receptionistPhone, chat, WhatsApp, Booking.com and Airbnb, with real prices from the calendar.Guest AppOnline check-in, requests, room service and express check-out on the phone.

Questions about the PMS

Does it work on a phone?

Yes. Ospitessa runs in the browser on a computer, tablet or phone. There is nothing to install.

How many users can I have?

As many as you need. Each person has their own login and permissions, and the activity log shows who changed what.

Can I run several properties?

Yes. You switch between them from the top bar, and you can view reports for each property or for all of them together.

Can you move us from our current system?

Yes. We move your rooms, rates and future bookings from your current PMS, so you start with everything in place.

See Ospitessa on your own rooms.

In a 30-minute demo we show you the calendar, the channel manager and the AI receptionist set up for your property.

Book a demo Open the live demo See pricing