Home / Features / Operations

Every request reaches the right person

A guest's request for towels goes to housekeeping, a broken bulb to maintenance, a taxi to the front desk. Every task has a deadline, and whoever takes it taps "I'll take it".

Book a demo Open the live demo

By department

Housekeeping, maintenance, front desk, restaurant and management. Each person sees their department's tasks and the ones assigned to them.

Deadlines and overdue alerts

A guest request has 30 minutes. If nobody takes it or solves it in time, the person responsible, the department and the manager get a single alert, not ten.

The guest sees things moving

When someone taps "I'll take it", the request shows "In progress" on the guest's phone. When it is done, it shows as resolved.

Response times by department

Average time to pick up and to resolve a task, for each department, over the period you choose.

Questions about tasks and maintenance

What happens if nobody takes a request?

When the deadline passes, an alert goes to the person responsible, the department and management, once. If you change the deadline, the alert is set again.

Related features

OperationsHousekeepingHousekeepers see their rooms on the phone in working order, with a timer, minibar to the bill and issues sent with a photo.See the feature

Guests & communicationOnline check-in and guest appGuests check in online, see their room charges, send requests to reception and leave a review, all from one link, in their own language.See the feature

Front desk & bookingsHotel PMSCloud property management system with a room calendar, check-in, invoices, housekeeping and reports.See the feature

All Ospitessa features

See Ospitessa on your own rooms.

In a 30-minute demo we show you the calendar, the channel manager and the AI receptionist set up for your property.

Book a demo Open the live demo See pricing